[Contract Position]
Job Description:
You will be responsible for leading the strategic planning, implementation, and management of the organisation's IT systems, ensuring alignment with organisational goals, operational efficiency, and effective service delivery. The role drives business-led technology transformation initiatives and promotes technology adoption across divisions.
Responsibilities:
Business Transformation & Needs Analysis
- Work closely with Senior Leadership and key stakeholders to understand business objectives and operating challenges and translate them into clear business and technology requirements.
- Conduct structured business needs analysis and process reviews to identify opportunities for productivity improvement, service enhancement, risk reduction, and cost optimization.
- Consolidate, assess, and prioritize improvement opportunities based on organizational impact, strategic alignment, feasibility, and resources. Ensure all projects deliver clear business outcomes and measurable benefits.
IT Strategy & Governance
- Review and implement IT strategy aligned with organisational priorities and long-term vision.
- Review and maintain the organization's digital strategy and multi-year technology roadmap, encompassing AI and automation initiatives.
- Track, report, and communicate progress, risks, and impact against the approved roadmap and plans.
- Conduct ongoing industry and ecosystem scans to evaluate emerging technologies and assess their relevance and practicality for the nonprofit context.
- Ensure compliance with regulations such as PDPA and cybersecurity standards.
Systems & Infrastructure Management
- Oversee the management and optimization of IT systems including Client Relationship Management (CRM), Enterprise Resource Planning (ERP), and other platforms.
- Plan for system upgrades, integrations, and adoption of emerging technologies.
- Ensure resilience, scalability, and security of IT infrastructure.
- Support integrated data architecture for improved reporting, decision-making, and impact assessment.
- Ensure data quality, accessibility, and utilization for programme effectiveness and organizational insights.
Delivery & Business Improvement
- Translate prioritized opportunities into a portfolio of actionable initiatives (projects or businessasusual enhancements) that deliver measurable business improvements.
- Lead or oversee the implementation of highimpact, crossdivisional or organizationwide initiatives, ensuring delivery on time, within scope and budget.
- Apply appropriate change management and adoption strategies to embed new processes and sustain benefits.
- Monitor project performance and outcomes, providing clear management reporting on progress, risks, costs, and benefits.
Stakeholder Management
- Build strong relationships with internal stakeholders to ensure alignment and shared ownership of outcomes.
- Work with ecosystem partners such as NCSS, GovTech, Volunteers and CSR teams of technology firms to maximize funding opportunities, collaborations, waivers, and nonprofit discounts.
- Manage IT procurement activities and vendors to ensure value for money, service quality, and compliance with organizational policies.
- Coordinate across internal divisions and with external vendors to ensure successful implementation.
- Communicate IT strategy, project updates, and transformation benefits to leadership and board committees.
Project and Team Contribution
- Lead IT projects from initiation to completion, including budgeting, resource allocation, risk management, and successful delivery.
- Develop and oversee project and initiative budgets, ensuring technology investments are used efficiently and cost-effectively.
- Ensure technology solutions are designed in alignment with existing systems, infrastructure, and cybersecurity standards.
- As a member of the IT management team, contribute to team initiatives, knowledge sharing, and continuous improvement.
Requirements:
- Bachelor's degree in information technology, Computer Science, or a related discipline.
- Professional certifications in project management, IT governance, or cybersecurity are advantageous.
- Minimum 8 years of IT experience, including at least 4 years in a managerial or leadership capacity.
- Strong strategic orientation, with the ability to align technology roadmaps and initiatives to organisational priorities.
- Advanced business analysis and problemsolving capabilities, with the ability to translate organisational needs into effective, scalable IT solutions.
- Proven experience in business process improvement, operational optimisation, and leading transformation projects.
- Robust project and portfolio management skills, overseeing planning, execution, resource allocation, and reporting.
- Excellent stakeholder engagement, facilitation, and influencing skills across senior leadership, end users, and external vendors.
- Demonstrated ability to manage multiple highimpact initiatives while balancing time, cost, scope, and quality.
- Indepth knowledge of IT systems, infrastructure, cybersecurity, digital transformation, AI, and automation technologies.
- Strong leadership capabilities, with a proven track record in team development, performance management, and building highperforming IT teams.
- Solid understanding of regulatory requirements, data privacy standards (e.g., PDPA), and IT compliance frameworks.
Our Welfare:
We aim to take care of your well-being.
We provide:
- Career development opportunities
- Flexible working hours
- AWS/ Bonuses
- Health insurance
- Wellness programmes
Interested candidates are invited to send their resumes with current and expected salary information. Only shortlisted candidates will be notified. We thank all applicants for their interest.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012. to learn more about SINDA's Data Privacy Policy.
