Summary
- He/ she provides direction for the design, implementation, and maintenance of the physical and/or virtual infrastructure. He/She develops and implements operating policies, strategies and tactics.
- He/She sets the direction for the methodologies, tools and frameworks used in the infrastructure design and builds a strong partnership with key stakeholders from a strategic and operational perspective to ensure alignment with business requirements and expectations.
- He/She is a strong leader, with a broad sense of perspective and the ability to influence key internal and external stakeholders. He/She is strategic in his/her approach to managing resources and developing capabilities within the team.
Job Responsibilities
Plan infrastructure operations and maintenance strategy
- Advise the business on infrastructure operations and maintenance related issues
- Recommend process, product or service improvements, resource optimisation and cost savings
- Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations
- Anticipate internal and/or external business challenges and/or regulatory issues
- Forecast financial, physical, and human resource needs to meet established objectives
Manage infrastructure and infrastructure implementation
- Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation
- Control the prioritisation of requirements and allocation of staff, budget and equipment resource
- Update senior leaders on the status of implementation and expansions of infrastructure
- Coordinate complex and major implementation rectifications
Provide incident resolution guidance
- Schedule activities to ensure continuity of service and prompt resolution of issues
- Monitor response and resolution time on live incidents
- Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
- Respond to more complex, escalated enquiries from team members
- Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems
- Oversee disaster recovery planning and testing
Manage projects
- Assign team members to projects
- Supervise the execution of day-to-day infrastructure operations, system installations and integration
- Guide engineers toward performing services on time, within budget and in accordance with business requirements
- Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required
- Monitor overall infrastructure performance, capacity and resource utilisation
- Drive resource and cost optimisation across projects
- Develop infrastructure operations and maintenance project plans
- Initiate plans to respond to request on more infrastructure and system resources
- Update senior leaders on project status, resource optimisation and cost savings
Manage teams
- Oversee team management including budgets, forecasting, work allocations and staffing
- Develop staff through ongoing coaching, mentoring and career discussions
- Define common goals, direction and accountability among staff
- Drive effective performance management practices within the department in accordance with organisation policies and procedures
Job Requirements
- Bachelor's Degree (or equivalent professional qualifications) in a relevant field
- At least 7 years of relevant experience will be preferred
- Able to manage projects and travel across various cilents site in Singapore.
- Familiar with switches, servers, troubleshooting pc / network & etc issue
