CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
About the role
The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.
What you will be doing
- Lead the Customer service team for Sea freight
- Liaise with customers on the standard operating procedures
- To meet up with clients on projects / special matters
- Prepare customer key performance index reports
- Promptly handle customers / team escalations
- To implement corrective actions and preventive measures for immediate service recovery
- To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
- Attend to freight management and rates negotiation
- Provide quotes / rates to COD customer or overseas offices
- Liaise with overseas agents on the various requirements and rates
- Review the profit & loss of product desk
- Analyse job file purchasing and raise concern to Pricing team
- Review & approve changes of work processes before escalation to Head of Sea Freight
- Conduct recruitment exercise for officer / executive position when needed
- Provide related training concerning the BU to new staff assign to the team
- Joint sales visit to resolved operations issue when necessary
Team Management
- Ensure and monitor team compliance to the CEVAs Code of Conduct and Companys regulations
- Ensure team understanding and implementation on CEVAs Value in daily work behaviors
- Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
- Plan and monitor team development together with HR Division
- Ensure updated Job Description availability for the team by coordinating with HR Division
- Ensure all changes in Department / Section communicated properly to the team
The successful candidate
- Diploma / Degree preferred
- Minimum 8 years of experience in freight forwarding with sea freight experiences
- Previous customer service experience is an added advantage
- Possess excellent communication and interpersonal skills
- Pleasant personality and a good team player
- Proficient in MS Office & ability to work independently
- DGR trained will be an advantage
CEVA Logistics is a vast global business of 110,000 employees, representing every race, gender, marital status, sexual orientation, disability, age, religion or belief, nationality and ethnicity.
We recognize that people from different backgrounds and with different experiences and skills contribute new knowledge and perspectives that improve our service offerings and business practices and strengthen relationships with our diverse customers.
We work to provide a positive environment in which every employee feels valued and respected and is supported in reaching their full potential. We walk the talk.
