Job Description

Key responsibilities:

1. Injection order management

2. Biggest account delivery management

3. Interco management

4. Ad-hoc b2b deliveries management

Other duties:

. To execute Customer Service strategy.

. To deliver performance levels as outlined in the adidas group standards.

. To deliver reliability and responsiveness to customer requests and complaints.

. To create accurate customer Re & Pre-orders in the system.

. To create accurate clearance orders in the system.

. To Call-off existing contract orders.

. To liaise with customers on delivery intake and plan deliveries when required

. To cancel existing SO and repurpose stocks to other customers

. To process and send out the order confirmations.

. To adjust order book according to delivery information and inform customers and sales team on delays.

. To generate & compile inventory data to always ensure healthy stocks level Monitor article drops, shipment tracking and ensure all Preorder have been picked up.

. To communicate cross-functional between internal interfaces.

. To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment

. To create and process Returns and Claims

. To issue reports to follow up the different CS activities upon request

. To establish adequate interface with Finance, Operations and Omni.

. To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities

. To support In-season / Injection buy consolidation and order creation

. To work closely with Sales to achieve monthly Sales target

. Any other sales operations duties as requested by Sales

Knowledge, Skills and Abilities:

. Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline equivalent relevant experience may be considered

. Outlook: Intermediate to Advanced

. Word: Intermediate

. PowerPoint: Intermediate

. Excel: Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)

. Excel Macros

. SAP: Intermediate to Advanced (order management, customer master data, billing)

. 3-5 years of relevant experience preferably in consumer goods, retail, wholesale, or

supply-chain related business