Assistant Cafe Manager/Cafe Manager

Assistant Manager / Café Manager - (Holland Village) Full-time | Holland Road Shopping Centre

Job Summary

Assistant / Café Manager responsible for managing daily café operations, leading staff, ensuring excellent guest service, and maintaining food safety and hygiene standards.

Responsibilities

• Manage daily café shifts including opening, closing, cash handling, and service flow to ensure smooth operations
• Lead, train, and roster service crew while actively supporting floor operations during peak hours
• Greet guests warmly, address feedback promptly, and create personalized customer experiences
• Coordinate reservations, walk-ins, and small group or event bookings efficiently
• Collaborate with kitchen team to ensure accurate and timely order delivery
• Monitor front-of-house supplies, place replenishment orders, and report low stock levels
• Maintain café cleanliness, safety, and compliance with food safety and hygiene standards
• Compile and report daily sales and operational updates to management

Required competencies and certifications

• Minimum 2 years of café or F&B service experience including supervisory or shift lead roles
• Ability to work weekends and public holidays

Preferred competencies and qualifications

• Proficiency with POS, reservation, and rostering systems
• Coffee or barista skills
• WSQ Food Safety Course Level 1 or willingness to obtain it