Job Description

Job Summary

Lead daily front-of-house operations to deliver excellent guest service and efficient outlet management. Manage staff, handle bookings and feedback, coordinate with kitchen, and ensure compliance with safety and hygiene standards.

Responsibilities

Manage daily shift operations including opening, closing, cash handling, and service flow to ensure smooth outlet functioning
Lead, train, and roster service crew to maintain high team performance and support floor operations during peak hours
Address guest feedback promptly and resolve issues on the spot to enhance customer satisfaction
Coordinate reservations, walk-ins, and group, corporate, and event bookings to optimize seating and service capacity
Collaborate with kitchen team to ensure accurate and timely order delivery
Monitor front-of-house supplies, place replenishment orders, and flag low stock to maintain operational readiness
Maintain outlet cleanliness, safety, and compliance with food safety and hygiene standards to uphold regulatory requirements
Compile and report daily sales and operational matters to management for informed decision-making

Preferred competencies and qualifications

Experience handling events or large group bookings to support diverse service needs
Proficiency with POS and reservation systems and rostering tools to streamline operations
Coffee or barista skills to enhance service offerings
WSQ Food Safety Course Level 1 or willingness to obtain it to support food safety compliance
Availability to work weekends and public holidays with weekdays off to meet operational demands