Assistant Branch Manager

Experienced in Managing a Spa, Salon, Wellness Centre or Service Outlet Your Skills Could Be a Great Fit for LVL Music.

Are you an experienced outlet supervisor, assistant branch manager or customer service professional who enjoys managing daily operations, looking after customers and ensuring everything runs smoothly

LVL Music is looking for a confident, organised and service-oriented Assistant Outlet Manager to take charge of the daily operations of our established music academy and musical instrument shop.

We welcome experienced professionals from spa, beauty, wellness, aesthetic clinics, hair salons, premium retail, education centres and other customer-facing service industries.

You do not need musical instrument knowledge. We are looking for someone who already understands how to manage customers, appointments, administrative systems, inventory and the daily demands of running a service business.

This is primarily an operations and customer service management role.

Key Responsibilities

1. Customer Service & Relationship Management

• Act as the main point of contact for customer enquiries through WhatsApp, email, telephone and walk-in visits.

• Deliver professional, friendly and attentive service to parents, students and customers.

• Handle customer feedback, concerns and complaints confidently and independently.

• Follow up on customer requests, appointments, collections and outstanding matters.

• Maintain positive relationships with existing customers and ensure a consistently high standard of service.

2. Daily Outlet & Centre Operations

• Take ownership of the daily operations of LVL Music's academy and musical instrument shop.

• Act as the designated person-in-charge for routine operational matters when management is unavailable.

• Coordinate lesson schedules, teacher appointments, customer bookings and practice-room arrangements.

• Ensure smooth coordination between customers, music teachers, sales staff and management.

• Monitor daily workflows and proactively resolve operational issues.

• Maintain a professional, organised and welcoming centre environment.

3. Administration, Payments & Order Management

• Prepare invoices, receipts, payment records and daily transaction reports.

• Process online orders and coordinate deliveries, collections and order fulfilment.

• Manage instrument rental agreements, renewals, returns and customer records.

• Maintain accurate information in the company's computerised business systems.

• Coordinate instrument repair appointments, service updates and customer collections.

• Ensure accurate record keeping and timely follow-up on administrative matters.

4. Inventory & Stock Control

• Conduct regular stocktaking and inventory checks.

• Monitor stock levels and maintain accurate inventory records.

• Coordinate incoming stock, supplier deliveries and replenishment.

• Identify and investigate stock discrepancies.

• Ensure products, displays and storage areas remain organised and presentable.

5. Team Coordination & Problem-Solving

• Coordinate daily activities with music teachers, retail staff and management.

• Support smooth staff and customer scheduling.

• Independently resolve routine customer service and operational issues within company guidelines.

• Identify opportunities to improve efficiency, customer satisfaction and internal workflows.

• Escalate significant financial, commercial or personnel matters to management when appropriate.

Who We Are Looking For

We strongly welcome candidates with experience in:

• Spa, beauty salon or wellness centre operations

• Aesthetic or healthcare service centre administration

• Hair salon or personal-care outlet management

• Premium retail or customer service outlet supervision

• Enrichment centres, tuition centres or education administration

• Hospitality or other appointment-based service businesses

Preferred Experience & Skills

• At least 3 years of relevant experience in customer service, outlet operations or branch administration.

• Previous experience as an Outlet Supervisor, Assistant Outlet Manager, Branch Manager, Customer Service Supervisor or similar role is highly advantageous.

• Proven ability to manage customer complaints, appointments, scheduling and daily administrative tasks.

• Experience handling payments, invoices, point-of-sale systems and inventory records.

• Strong organisational, communication and multitasking abilities.

• Confident in working independently and making sound operational decisions.

• Proactive, dependable, detail-oriented and comfortable taking responsibility.

• Familiar with Microsoft Office, email, WhatsApp and computerised business systems.

• Able to coordinate effectively with colleagues and maintain professional service standards.

Music industry experience is NOT required. Full product and system training will be provided.

Salary & Benefits

• Basic Monthly Salary: S$3,800-S$4,000

• Quarterly Performance Bonus based on operational performance, service standards and individual KPIs.

• Five-day work week, including Saturdays and Sundays.

• Two rest days per week, generally on weekdays.

• Professional and supportive work environment.

• Training on musical instruments, business systems and company operations.

• Opportunities for professional growth and career development.

Why Join LVL Music

Established in 2013, LVL Music is an integrated music hub in Singapore, providing music education, musical instrument retail, rentals and professional instrument repair services.

If you have experience managing a busy spa, salon, wellness centre or service outlet, many of the skills you have developed are highly transferable to our business.

At LVL Music, we value excellent customer service, operational efficiency, professionalism, initiative and accountability.

If you enjoy running an organised outlet, looking after customers, coordinating schedules and solving problems independently, we would love to hear from you.

Join LVL Music and put your customer service and outlet management experience to work in a new and rewarding industry.