ASSISTANT BRANCH MANAGER

1.Cashier and Lobby

. Able to handle transactions effectively during rush hours

. Be familiar with POS machine and interface

. Be accurate in all transactions: purchase, return, cancel

. Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers

. Perform standard POS opening and closing procedures without supervision

. Prepare and handle cash deposits accurately and according to SOP

. Packing of breads for customer according to SOP

. Dispense products from back kitchen

. Assist customers in product enquiries, product pricings, promotions, etc

. Perform suggestive selling and upsell products to customers

. Achieve 99.5% accuracy in cash transactions

. Must be able to name all products and know what the ingredients in each product are

2.Kitchen

Topping Section

. Process topping for respective bread and danish types according to SOP

. Euro bun toppings (in applicable outlets)

. Prepare ingredients and fillings for all bun type products

. Learn all products and know what are the ingredients in each product

. Perform Dispensing duty to bring out freshly baked products in organized manner

Table Section:

. Be equipped with knowledge on using the right and required ingredients per product

. Ensure right ingredients are used per product, at the correct weight per ingredient

. Perform Sweet bun, Danish, Euro, Toast shaping

. Perform filling for sweet breads according to product

Oven Section:

. Ensure right temperature and time setting per product being baked

. Be equipped with the right and proper knowledge for each product before baking

Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard

3.General:

. Ensure clean, tidy and hygienic station and overall kitchen environment

. Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)

. Able to setup and perform various roles without supervision

. Able to perform quality control and reject inferior products

. Able to dispense and display products in an organized manner

. Project friendly and positive image to customers

. Outlet and Display cleanliness

. Tray and tongs cleaning

. Able to handle customer requests and enquiry

. Handle cake bookings and enquiries

. Coordinate cake orders, deliveries and packaging

. Able to handle customer feedback and inquiry and submit report

. Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift

. Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition

. Planning of product schedule to ensure hot bread at all times and no excess products being held or run out

. To schedule the manpower arrangement to achieve operation effectiveness.

. Demonstrates good people handling skills, able to motivate others to achieve shift objective

. Coach and provide feedback to staff on product Quality

. Ensure no run out or excessive stocks

. Order stocks for the outlet

. Handle outlet operation and management - conduct QSC (Quality, Service and Cleanliness) checks

. Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning

. Assist to recruit new staff and handle the interview

. To do month end stock take

. Responsible for outlet's Profit & Loss (P&L)

. Conducting staff performance appraisal

. Liaising with external vendor such as cleaner, pest control etc.

Oversee 1 outlet operations