Strongly contribute to grow Brand's reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
Initiate Boutique events and activities through partnerships to boost sales and traffic
Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
Clienteling
In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
Lead by example and develop individual relationships with clients and prospects
Partnering with Management to develop targeted action plans for clients and prospects while driving the business forward
Boutique performance and operations management
Reach quantitative and qualitative targets in line with Brand objectives
Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individual with relevant KPIs
Oversee and prepare weekly, monthly and annual reports together with the Boutique Manager and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objectives
Prepare regularly a client analysis report, sharing insights of local trends in partnership with the Boutique Manager
Develop and share an in-depth knowledge of the boutique business
Maintain consistent, uncompromising high standards of presentation and client service
Drive the changes and ensure adoption of new tools & services
Manage boutique operations in accordance with Brand and group compliance policies
Build strong partnership with Richemont local Finance, Audit & Security teams.
Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor
Represent Brand Identity - Act As a Maison Ambassador
Act as an Ambassador for the Brand when attending meetings, events and other work- related functions, ensuring the integrity of its image with clients and within the local retail community
Alongside the Boutique Manager, participate in regular PR events to promote and enhance the boutique presence with existing and new clientele
Adhere with Passion to the values and rituals of presentation established by the Maison
Team Management & People Development
Assist the Boutique Manager with coaching, training, motivating and developing the sales team
Lead by example with a high degree of professionalism at all times
Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
Conduct motivational daily briefings
WHAT WILL MAKE YOU SUCCESSFUL
Prior experience in people management, and proven track record in successfully managing a team
Appreciation of Luxury and passion for service and client-orientation
Excellent interpersonal, communication, and problem-solving abilities
