Assistant Boutique Manager (Retail)

Job Overview:

An Assistant Boutique Manager is responsible for the daily operations, sales, and overall success of a boutique retail store. This role involves managing staff, inventory, and customer service to ensure a positive shopping experience and the achievement of sales goals.

Key Responsibilities:

1. Drive Sales:

• Develop and execute innovative strategies to attract high-value customers and consistently achieve sales targets and business objectives.

• Lead initiatives to attract and convert customers through compelling in-store experiences, promotions, and customer engagement tactics.

• Track boutique's and teammate's daily, weekly, and monthly sales, analyzing performance against targets.

• Find solutions to hit sales targets.

2. Store Operations:

• Manage all aspects of the boutique's daily operations, including opening and closing procedures, staff rostering and inventory management.

• Audit checks on store's transactions, including sales, returns, exchanges, and refunds.

• Ensure the store maintains a clean, organized, presentable and visually appealing environment.

3. Staff Management:

• Recruit, train, supervise and motivate the sales associates.

• Lead by example to coach, develop, and motivate the sales team, ensuring exceptional service standards and strong team synergy.

• Set clear performance expectations, provide coaching and feedback, and schedule staff efficiently.

4. Sales and Customer Service:

• Lead by example in providing excellent customer service and selling techniques.

• Possess in-dept product knowledge and the ability to sell the features and functions of all the products.

• Monitor and motivate the sales team to achieve and exceed sales targets.

• Handle customer inquiries, issues, and complaints professionally.

• Train team on product details, selling and customer service skills.

• Achieve positive customer service reviews on google review for your boutique.

5. Inventory Management:

• Maintain appropriate inventory levels by conducting regular stock assessments, placing orders, and managing restocking schedules.

• Implement inventory control measures to minimize losses due to theft or damage.

6. Visual Merchandising:

• Work closely with sales / operations manager or follow brand's guidelines to create attractive and on-brand product displays and window designs.

• Ensure merchandise is presented effectively to maximize sales.

Requirements:

• Proven experience in managing a retail boutique, with a minimum 5 years of experience.

• Able to lead, motivate, and coach a team.

• Sales-oriented mindset and the ability to work in a target-driven environment.

• Excellent communication and interpersonal skills.

• A positive and approachable demeanor.

• Attention to detail and organization.

• Familiarity with point-of-sale (POS) systems and retail software.

• Strong organizational and time management skills, with the ability to prioritize and multitask effectively.

• Independent and able to work in a fast-paced environment.

• Ability to work under time pressure, motivated, good working attitude and willing to go the extra mile.

• Willing to work retail working hours, including public holidays and weekends.

• Self-disciplined, driven, motivated, adaptable to changes.

If you are passionate about fashion and styling people up, we would love to hear from you. Join our team and play a vital role in shaping the success of our brand. To apply, please submit your resume highlighting your relevant experience and achievements.

Please do include in your resume:

• Position you are applying for (i.e. Assistant Boutique Manager)

• Last Drawn Salary and Expected Salary

• Availability (i.e. when can you start work)

• We regret that only shortlisted candidates will be notified.