Assistant Boutique Manager (Fragrance & Beauty)

We are looking for an Assistant Boutique Manager to lead and inspire a passionate and dynamic team, dedicated to delivering exceptional client experiences within our Fragrance & Beauty Division.

With a strong sense of business acumen, the Assistant Boutique Manager is expected to drive retail excellence across all touchpoints, enhance the brand's presence and leadership in the market, while collaborating with internal cross functional teams to deliver business excellence. Success in this role comes from thinking beyond the store, keeping the full client journey in focus, including within an omni-channel environment.

Role Purpose
To lead and manage the boutique's sales team, optimise business opportunities, deliver exceptional client experience and to uphold the brand's image and service standards.

1. Business leadership

• Achieve and exceed monthly, quarterly, and annual sales targets.
• Drive business through proactive client engagement.
• Analyze sales trends, customer insights, and KPIs to identify areas of growth.
• Identify and execute action plans to boost store performance.

2. Team Management

• Lead, inspire, and manage the sales team to deliver outstanding results.
• Conduct regular performance reviews and provide regular coaching.
• Foster a dynamic team culture that reflects the brand's values and service excellence.

3. Client Relationship

• Develop VIC customer relationships through personalized service and clienteling.
• Creates positive and unique client experiences, to retain and grow client relationships and brand loyalty.
• Manage client service recovery and feedback, ensuring timely resolution.

4. Operations & Store Management

• Supports the day-to-day management of the F&B boutique, including decisions on merchandising, counter layout and appearance, and administration.
• Ensure compliance with all retail procedures and company policies.
• Maintain high visual merchandising and cleanliness standards.
• Manage inventory levels, ordering and stock accuracy

Desirable experience
Generally proficient experience in F&B retail
Appropriate training in F&B or comparable education

• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and client service abilities.
• Strong understanding of POS systems, CRM tools, and sales reporting.
• High sense of aesthetics and attention to brand presentation.
• May be a specialist in makeup artistry, fragrance, or skincare

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.