Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.
Supervises and trains staff in the service of food and beverages according to standards.
Communicates frequently with supervisors as to the progress of the day's work.
Communicate frequently with guest contacts in order to ensure that their needs are being met.
Supervises and trains staff in maintaining cleanliness of banquet rooms, banquet pantry, public areas, and storage areas.
Supervises and trains staff in maintaining inventory of necessary supplies.
Supervises and trains staff in high standards of quality and service.
Ensures the highest quality of food, beverage, and service related to all banquet areas.
Directs and coordinates the activities of all assigned personnel and departmental responsibilities. Responsible for training standards throughout department.
Ensures the coordination of banquet service needs with food production.
Maintains effective communications within and between departments to ensure proper servicing of guest's expectations.
Maintains warm, hospitable guest relations in all guest contact. Interacts with banquet department associates as needed for guest service purposes.
Responds to individual guest needs as they occur.
Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
Ensures good safety practices of employees, assists in the maintenance of the emergency action plan and security procedures.
Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
