Position Summary
Assistant Banquet Manager oversees the planning, setup, and execution of events and banquets, ensuring high-quality service and guest satisfaction by supervising staff, maintaining food safety and operational standards, coordinating with departments like culinary, and managing logistics such as inventory and room setups. This role involves training and motivating the banquet team, handling guest needs and complaints, and supporting the Banquet Manager with administrative tasks and the overall profitability of the department.
Responsibilities
- Provide full support to the Banquet Manager in ensuring the smooth and efficient operation of Banquet Services and smooth day-to-day operations of the Banquet Department.
- Basic knowledge of AV management in operation.
- Plan roster and staff manning as per event forecast.
- Demonstrate thorough knowledge on products, menus, beverages and equipment.
- Coordinate with relevant departments and ensure the timely set up of all Banquet venues/function rooms as outlined in the Banquet Event Orders
- Conduct briefings for the captain, trainees and part timers before the events.
- Work closely with kitchen to achieve high standard in food presentation and quality. Ensure health and safety standards (WSSH) are understood and applied in all work activities and risk of accidents, illness or injury occurring from unsafe practices is minimized.
- Ensuring Brand and Service Promises, Service Essentials and LQA standards are met consistently
- Co-ordinate closely with Catering team on all functions.
- Ensure that all function rooms are kept clean at all times and all operating equipment are stored properly.
- Counsel and discipline subordinates in matters relating to misconduct and decide on appropriate disciplinary actions
- Ensure, on a daily basis, that grooming standards are followed by all employees including casuals
- Attends to guests complaints, inquiries and requests
- Forecasting on beverage & food requisition.
- Able to perform a shift independently
Key Competencies
- Strong Communication & Interpersonal Skills
- Exceptional Organizational & Multitasking Abilities
- Leadership & Team Management, Problem-Solving & Adaptability
- Attention to Detail
- Service Orientation & Guest Relations
