To assist the Event Manager in ensuring that the events are managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
- Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Spends time at events (during peak periods) to ensure that they are managed well by the respective associates and functions to the fullest expectations.
- Assists with the preparation and regular update of the Event Service Departmental Budget, in close cooperation with the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
- Ensures that Event Service associates work in a supportive and flexible manner with other departments.
- Ensures that Event storage and Audio Visual areas are neat and organized, including the proper storage of props, and equipment.
- Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
- Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
- Carries out any other reasonable duties and responsibilities as assigned
Your Profile
- Ideally with a diploma in Hospitality or Tourism management.
- Minimum 1 years work experience as Assistant Manager or Team Leader - Banquet service.
- Well-developed communication and customer relations skills.
- Exceptional customer service skills and proven problem-solving skills.
- Strong Leadership qualities including professionalism and excellent presentation.
- A can-do attitude.
