Case Referrals & Homecare Coordination
- Stay updated on policies and support Homecare service development.
- Handle case referrals, coordination, and all client registration/admission/discharge procedures.
- Manage NMTS and SMF applications and ensure timely renewals.
- Maintain accurate client databases and conduct satisfaction surveys.
- Collate reports, support KPI and audit requirements, and build rapport with AIC/MOH.
Administrative & Operational Support
- Provide admin, procurement, billing, and logistical support for the Homecare team.
- Manage documentation, filing, scheduling, minutes, and incoming/outgoing correspondence.
- Ensure proper upkeep of client records and operational files.
General & Other Duties
- Manage front desk duties and handle calls and walk-in enquiries.
- Support outreach events, ad-hoc projects, renovations, and data entry.
- Perform any additional duties as assigned.
Requirements:
Qualifications & Experience
- Diploma in Administration, Social Services, Healthcare, or relevant fields.
- Experience in case coordination, administrative support, or healthcare operations is an advantage.
- Familiarity with systems (e.g., IRMS, NMTS, ILTC, EMRX) and homecare processes preferred.
Skills & Competencies
- Strong organisational and administrative skills, with attention to detail.
- Good communication and interpersonal skills to liaise with clients, caregivers, AIC, MOH, and internal teams.
- Ability to maintain accurate records, manage databases, and handle confidential information responsibly.
- Proficient in Microsoft Office and basic IT systems able to prepare reports and documentation.
- Able to multitask, prioritise workload, and support team operations smoothly.
- Customer-service oriented, with a professional and friendly disposition.
Attributes & Work Style
- Responsible, reliable, and able to work independently with minimal supervision.
- Adaptable and able to handle ad-hoc tasks or operational changes.
- Team player with a positive attitude and willingness to assist in outreach or projects when needed.
If you are interested to join us, please apply via Fei Yue .
For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.
