ASRS Operations Specialist

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

The ASRS Operations Specialist is responsible for the safe, accurate and efficient day-to-day operation of the company's four-way shuttle Automated Storage and Retrieval System (ASRS) used for records management cartons. The role owns inbound storage, outbound retrieval, inventory integrity, system monitoring, operational reporting and first-line issue resolution, while coordinating technical faults and planned maintenance with approved vendors and internal stakeholders.

Key Responsibilities

ASRS operations

• Operate, monitor, start up and shut down the ASRS in accordance with approved procedures.
• Manage the end-to-end movement of records cartons into and out of the ASRS, including staging, induction, storage, retrieval and handover.
• Prioritise retrieval and put-away activity according to customer service requirements, operational cut-off times and agreed service levels.
• Monitor system queues, throughput, alarms and exceptions through the applicable warehouse and equipment interfaces.
• Maintain orderly and safe staging areas and coordinate carton handling with warehouse team members.

Inventory control and records integrity

• Maintain accurate carton and location records across the ASRS, WMS and records management systems.
• Investigate mislocations, rejected cartons, duplicate records, missing items and other inventory discrepancies.
• Conduct cycle counts, exception checks and stock reconciliations, and document corrective actions.
• Protect carton traceability and chain of custody throughout all system movements.

First-line troubleshooting and vendor coordination

• Respond to operational alarms and system exceptions using approved first-line recovery procedures.
• Distinguish operating issues from mechanical, electrical, controls or software faults and escalate promptly.
• Coordinate service calls, access, downtime and return-to-service checks with Dexion, Techlink, system integrators, WMS providers and other approved contractors, as applicable.
• Maintain an incident and downtime log, including fault description, impact, action taken, escalation and closure.
• Do not undertake specialist maintenance, electrical work or system changes unless trained, authorised and covered by the relevant safe work procedure.

Performance improvement and governance

• Review storage utilisation, slotting, retrieval patterns and workflow bottlenecks and recommend practical improvements.
• Maintain SOPs, work instructions, checklists and contingency procedures for ASRS operations.
• Support testing, upgrades, maintenance windows, disaster recovery exercises and operational acceptance activities.
• Train and cross-train designated backup operators in approved operating and emergency procedures.
• Prepare accurate daily, weekly and monthly operational reports for management review.

Safety and compliance

• Comply with workplace safety, security, records confidentiality and customer data handling requirements.
• Complete pre-operation checks and immediately report unsafe conditions, damaged cartons, equipment defects or access-control concerns.
• Ensure that ASRS restricted areas are accessed only by authorised personnel and that lockout/tagout boundaries are respected.
• Participate in toolbox talks, risk assessments, incident investigations and corrective-action reviews.

Qualifications and Experience

• Diploma, NITEC/Higher NITEC or equivalent qualification in logistics, warehousing, mechatronics, automation, engineering or a related discipline.
• Approximately five years of relevant experience in automated warehousing, ASRS operations, warehouse control systems, conveyor/shuttle systems or automated material handling.
• Hands-on experience using WMS/WCS interfaces, control panels, dashboards, alarms and operational reports.
• Working knowledge of inventory control, cycle counting, reconciliation and warehouse safety practices.
• Experience in records management, document storage or regulated inventory environments is advantageous.
• Forklift or material-handling certification is advantageous

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.