Area Operations Manager

The Area Operation Manager (F&B Kiosks)is responsible for leading and optimising the performance of a cluster of QSR kiosks, ensuring consistent operational excellence, strong people leadership, and profitable growth.

Key Responsibilities

1. Cluster Operations Management

. Lead daily operations across 5-6 kiosks

. Ensure strict compliance with all SOPs, food safety, hygiene, and service standards.

. Conduct regular outlet visits, operational audits, and peak-hour observations.

. Identify and resolve operational gaps quickly and sustainably.

. Ensure consistent execution of promotions, menu changes, and brand initiatives.

2. People Leadership & Talent Development

. Lead, coach, and develop Outlet Leaders and Shift Leaders.

. Build a strong talent pipeline for future expansion.

. Drive structured onboarding, training, and cross-training.

. Conduct performance reviews and manage underperformance.

. Foster a positive, high-engagement, and accountable team culture.

3. Food Safety, Quality & Compliance

. Ensure 100% compliance with food safety, hygiene, and workplace safety standards.

. Maintain readiness for internal and external audits.

. Lead root-cause analysis for any quality, safety, or compliance incidents.

4. Sales Growth & Commercial Performance

. Drive cluster-level sales growth, average transaction value (ATV), and traffic.

. Analyse sales trends and customer behaviour to improve performance.

. Support new product launches and market tests.

5. Cost Control & Financial Management

. Own and manage key cost drivers including labour, COGS, wastage, and inventory.

. Reduce shrinkage and wastage through forecasting and process discipline.

. Ensure stores meet or exceed profitability targets.

6. Speed, Productivity & Operational Efficiency

. Optimise labour deployment and peak-hour performance.

. Improve service speed, throughput, and queue management.

. Identify bottlenecks and implement productivity improvements.

. Ensure kiosks operate efficiently even during high-volume periods.

7. New Store Openings & Expansion Support

. Support new kiosk openings including hiring, training, and readiness checks.

. Ensure smooth opening execution and post-opening stabilisation.

. Share insights on location performance and operational scalability.

8. Reporting & Stakeholder Management

. Prepare and present cluster performance reports.

. Communicate clearly with Operations, HR, Supply Chain, and Marketing teams.

. Escalate risks and opportunities in a timely and constructive manner.

. Act as a brand ambassador in all internal and external interactions.

Qualifications & Experience

. Diploma or degree in Hospitality, Business, or related field preferred

. 5-8 years of experience in QSR, fast-food, or retail operations

. 2-4 years in a multi-site leadership role (Cluster / Area / Regional level)

. Proven track record of driving operational excellence and people development