Company Description
Tim Hortons (Tims), founded in 1964, is a beloved Canadian brand renowned for its premium coffee blends, freshly baked goods, and sandwiches. Dedicated to fostering diversity and inclusion, Tims creates a welcoming environment for its customers and team members. Tim Hortons Singapore operates under MGCA Cafe, the master franchisee for Tim Hortons in key Southeast Asian markets.
As an Area Manager, you'll be the guiding force behind the success of our stores. You will lead, mentor, and inspire the managers in your team to reach new heights, making a direct impact on our business.
Job Responsibilities
- Elevate Store Operations and Service Experience – Gather, analyse stores sales performance and inventory levels to recommend and implement actions that support business goals.
- People Leadership – Role model Tim Horton's values and be the heart of the team by cultivating a positive work culture that builds teamwork and collaboration.
- People Management – Take the lead in maintaining stores staffing levels, employees attendance and addressing grievances to ensure effective store operations.
- Drive Customer Excellence – Connect with customers and gather market data to understand customers needs to deliver consistent positive customer experiences. Coach team members to deliver exceptional customer service.
- Quality and Inventory Management – Ensure stores maintain rigorous quality control in F&B preparation. Oversee inventory management of stores to ensure accuracy of stocks and timely reconciliation of discrepancies.
- Compliance and Standards – Ensure stores uphold and maintain local and company standards through regular checks and follow up.
- Communication and Execution – Be the bridge between stores and headquarters, cascading promotional campaigns, operational processes, and materials in the stores.
Role Requirements
- At least 5 years managerial work experience in the service industry with at least 2 years experience in a similar multi-store managerial role
- Proven leadership experience in store operations, building effective teams and coaching for performance
- Strong interpersonal and communication skills
- Basic understanding of financial management and budgeting
- Knowledge of local employment regulations, health and safety standards
- Willingness to engage in shift work, which includes work on weekends and public holidays
