DUTIES AND RESPONSIBILITIES:
Operations
- Led a team of Senior / Foodcourt Manager in achieving sales targets and overall performance of outlets
- Provide guidance to Senior / Foodcourt Manager and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops
- Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
- Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
- Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
- Liaise with landlords on building matters, joint promotions and events.
- Responsible in marketing of food stalls to tenants and ensure outlet's prompt collection of rental from tenants
- In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
- Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled
- Propose activities according to market needs.
- Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
- Able to handle daily sales settlement
- Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate
- Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area
- Work with senior management and financial team on outlets budgets.
- Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management
- Provide solutions to improve the bottom line to outlet's Profit and Loss.
- Maintain and improve established quality and service standards
- Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
- Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
- Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
- Ensure selling prices of stalls according to agreements.
- Assess and provide evaluation of stall tenants performance.
- Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
- Conduct weekly and monthly outlet's meeting
- Ensure M&E works according to schedule.
Administration
- Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
- Handle disciplinary issues, grievances, disputes and work tension among the team.
- Handles the termination procedures as per company's guideline.
- Effectively communicate company policies and procedures to team members, and stall tenant etc.
- Accountable for outlet float money, petty cash and daily sales collection.
- Responsible for ensuring stall tenants daily sales received, are correct and being bank in.
- Timely submission of outlet reports.
- Prepare and submit monthly reports to Senior Management.
- Ensure proper cost control on all expenses according to budget.
- Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
- Any other assigned tasks
JOB REQUIREMENTS:
- With passion in working F&B industry and its operational processes.
- Diploma in F&B, supply chain or related disciplines
- Minimum 3 years experience in Foodcourt operation
- Ability to foster positive working relationships
- Strong leadership quality with excellent analytical and decision-making skills
- Basic computer literacy including Microsoft Office
- Must possess Class 3 license
