Area Manager

Kiztopia is a successful start-up and the biggest indoor children playground in Singapore! We are seeking an experienced and results-driven Area Manager to oversee the daily operations and performance of multiple outlet locations. This role is responsible for driving operational excellence, team management, customer service standards, and overall business performance. The successful candidate will play a key role in supporting frontline teams, optimizing site operations, and ensuring consistent brand standards across all assigned locations.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. medical insurance, on job training, etc.)
• Career growth and development opportunities

Roles and Responsibilities
1. Oversee daily operations across multiple locations to ensure smooth, efficient, and consistent service delivery

2. Take full ownership of outlet performance to meet and exceed established revenue targets, analysing sales data and implementing strategic initiatives to drive profitability.

3. Lead, motivate, and develop a team of site supervisors and frontline staff to achieve operational targets

4. Monitor performance metrics, customer satisfaction, and compliance with SOPs and safety guidelines

5. Conduct regular site visits, audits, and staff check-ins to ensure alignment with brand and operational standards

6. Implement and maintain staffing plans, training programs, and performance evaluation processes

7. Manage scheduling, inventory, and cost controls to meet business and financial goals

8. Identify areas of improvement and lead initiatives to enhance customer experience and staff productivity

9. Manage external vendor relationships and service contracts, ensuring all third-party providers meet quality, safety, and budgetary requirements for seamless site support.

10. Collaborate with senior management to roll out new initiatives and support business growth

11. Handle escalated issues and ensure prompt resolution of operational challenges.

Job Requirements
1. Minimum 5 years of experience in multi-site operations, preferably in service, hospitality, retail, or lifestyle sectors.

2. Proven leadership skills with the ability to manage teams across locations.

3. Strong organizational, analytical, and communication skills.

4. Able to work independently and adapt in a fast-paced, customer-facing environment

5. Able to work independently and effectively under tight deadlines in a fast-paced environment.

6. Able to work as a team and share best practice with colleagues.

7. Willingness to work weekends and public holidays as part of operational oversight.