We are partnering with a Global MNC hiring for an Operations team leader . As you will need to liaise directly with stakeholders and counterparts based in Japan, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required.
Responsibilities
Operational & Delivery Excellence
- Lead and manage end-to-end Customer Financial Services operations, including Credit & Collections, Disputes, Cash Application, Billing, and Accounts Receivable processes
- Ensure all AR activities are executed accurately, timely, and in compliance with company policies, SLAs, and internal controls
- Track and analyse key operational KPIs such as aging, overdue balances, dispute resolution turnaround, cash application accuracy, and team productivity
- Identify operational risks, inefficiencies, and process gaps, and implement effective corrective actions
- Serve as the escalation point for complex customer issues, high-risk accounts, and sensitive cases
Leadership & Accountability
- Take full ownership of team performance, service delivery, and customer outcomes
- Provide ongoing coaching, guidance, and constructive feedback to enhance team capability and performance
- Cultivate a high-performance, results-oriented, and accountable team culture
- Support onboarding, training, and continuous development of team members
- Optimise resource allocation and ensure effective workload distribution
Negotiation & Stakeholder Management
- Lead and support negotiations on credit, collections, and disputes, including complex or high-impact cases
- Build and maintain partnerships with Sales, Customer Service, Finance, and other internal stakeholders
- Influence stakeholders to drive alignment on payment strategies, risk mitigation, and process improvements
- Communicate effectively and professionally with customers across various levels
- Represent the team confidently in cross-functional discussions and initiatives
Continuous Improvement & Change Leadership
- Drive process improvement, standardisation, and automation initiatives across finance operations
- Utilise data and insights to identify and implement continuous improvement opportunities
- Foster a growth mindset within the team, encouraging innovation and ongoing upskilling
- Adapt proactively to organisational, system, and process changes with agility
- Lead or contribute to cross-functional and regional projects focused on operational excellence
Requirements
- Bachelor's degree in Finance, Accounting, Business, or a related discipline
- As you will need to liaise directly with stakeholders and counterparts based in Japan for all of the following responsibilities, proficiency in Japanese (min. JLPT N1 or equivalent) is required.
- 5+ years of experience in Customer Finance / Accounts Receivable / Credit & Collections, with prior team lead or senior specialist experience preferred
Xavier, Jianwei Wang EA License No. 02C3423 Personnel Registration No. R1433917
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