We are partnering with a Global MNC hiring for an Operations team leader . As you will need to liaise directly with stakeholders and counterparts based in Japan, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required.

Responsibilities
Operational & Delivery Excellence

Lead and manage end-to-end Customer Financial Services operations, including Credit & Collections, Disputes, Cash Application, Billing, and Accounts Receivable processes
Ensure all AR activities are executed accurately, timely, and in compliance with company policies, SLAs, and internal controls
Track and analyse key operational KPIs such as aging, overdue balances, dispute resolution turnaround, cash application accuracy, and team productivity
Identify operational risks, inefficiencies, and process gaps, and implement effective corrective actions
Serve as the escalation point for complex customer issues, high-risk accounts, and sensitive cases

Leadership & Accountability

Take full ownership of team performance, service delivery, and customer outcomes
Provide ongoing coaching, guidance, and constructive feedback to enhance team capability and performance
Cultivate a high-performance, results-oriented, and accountable team culture
Support onboarding, training, and continuous development of team members
Optimise resource allocation and ensure effective workload distribution

Negotiation & Stakeholder Management

Lead and support negotiations on credit, collections, and disputes, including complex or high-impact cases
Build and maintain partnerships with Sales, Customer Service, Finance, and other internal stakeholders
Influence stakeholders to drive alignment on payment strategies, risk mitigation, and process improvements
Communicate effectively and professionally with customers across various levels
Represent the team confidently in cross-functional discussions and initiatives

Continuous Improvement & Change Leadership

Drive process improvement, standardisation, and automation initiatives across finance operations
Utilise data and insights to identify and implement continuous improvement opportunities
Foster a growth mindset within the team, encouraging innovation and ongoing upskilling
Adapt proactively to organisational, system, and process changes with agility
Lead or contribute to cross-functional and regional projects focused on operational excellence

Requirements

Bachelor's degree in Finance, Accounting, Business, or a related discipline
As you will need to liaise directly with stakeholders and counterparts based in Japan for all of the following responsibilities, proficiency in Japanese (min. JLPT N1 or equivalent) is required.
5+ years of experience in Customer Finance / Accounts Receivable / Credit & Collections, with prior team lead or senior specialist experience preferred

Xavier, Jianwei Wang EA License No. 02C3423 Personnel Registration No. R1433917

Your Safety and Data Security Matter to Us

ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact [HIDDEN TEXT].

Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: https://www.manpower.com.sg/privacy-policy.

AR Operations Team Leader (Japanese Speaking)