AR Officer (5 months contract)

Key Responsibilities

• Perform timely and accurate posting of customer payments, including bank transfers, cheques, GIRO, and other payment modes in SAP.
• Allocate customer receipts against outstanding invoices and accurately clear open items in the system.
• Verify and reconcile payments collected through customer service counters from merchants and consumers against bank statements, daily collection reports, and internal records.
• Process hardcopy GIRO application forms received from merchants, submit applications to the bank for processing, maintain updated records, and follow up on rejected applications to ensure successful setup.
• Monitor customer ageing reports and proactively follow up on overdue accounts by issuing Statements of Account (SOA), payment reminders, and collection notices.
• Generate and distribute Accounts Receivable reports to business units on a regular basis to support collection efforts and financial monitoring.
• Escalate collection issues, disputed invoices, and long-outstanding debts to relevant business units for further investigation and resolution.
• Attend to customer and internal stakeholder enquiries through the CRM system, ensuring timely resolution within established service level agreements (SLAs).
• Support month-end and year-end closing activities, including account reconciliations, AR analysis, and preparation of management reports.
• Ensure compliance with credit control policies, accounting standards, and internal procedures while maintaining accurate and complete AR records.
• Assist with process improvement initiatives and perform other ad hoc finance and administrative assignments as required.

Requirements

Qualifications & Experience

• Diploma or Degree in Accounting, Finance, Business Administration, or related discipline.
• 1–3 years of experience in Accounts Receivable, Credit Control, or Finance Operations.
• Experience in collections, payment processing, and account reconciliation is an advantage

Skills & Competencies

• Strong attention to detail and accuracy.
• Good analytical, numerical, and problem-solving skills.
• Effective stakeholder management and follow-up capabilities.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize work, and meet deadlines.
• Proactive, responsible, and customer-focused mindset.
• Strong teamwork, collaboration, and time management skills.
• Proficient in Microsoft Office applications; SAP and CRM experience preferred.
• Knowledge of Accounts Receivable, credit control, and reconciliation processes.
• Adaptable and willing to learn in a structured finance environment.
• Proficient in Microsoft Excel, including formulas, Pivot Tables, and data analysis functions.
• Experience with VLOOKUP, XLOOKUP, and data reconciliation techniques.