Overview
The Applications Engineer role is designed to provide comprehensive technical support and training services across the Southeast Asia region. This position serves as a key technical resource for systems integrators, consultants, distributors, and end users, ensuring the effective deployment and operation of AV/IT solutions. The engineer is responsible for resolving hardware and software issues, supporting system design and commissioning, and delivering structured training programs aligned with Q-SYS and other specialist platforms.
Responsibilities
Technical Support:
- Provide post-sales support for hardware and software issues across AV/IT platforms
- Assist with pre-sales system design, specification, and solution architecture
- Diagnose and troubleshoot complex system issues including programming, commissioning, and network configuration
- Escalate unresolved issues to internal teams and ensure timely resolution
- Maintain detailed documentation of technical issues, resolutions, and best practices
- Collaborate with internal departments to improve product performance and customer experience
Training & Enablement
- Deliver technical training courses and product seminars to partners, consultants, and end users
- Support the development and localization of training content for Q-SYS and other specialist platforms
- Present confidently to small and medium-sized audiences, adapting content for technical and non-technical stakeholders
Customer Engagement & Market Insight
- Build and maintain strong relationships with channel partners and end users across Southeast Asia
- Gather and relay customer feedback to inform product development and market strategy
- Represent the company professionally in meetings, industry events, and cross-functional collaborations
Qualifications
- Education to degree level or qualification in industry relevant field such as sound engineering
- Minimum 5 years experience in professional AV, IT infrastructure, or related industries
- Proven experience in technical support, systems engineering, or commissioning roles
- Strong understanding of audio, video, control systems, and networking fundamentals
- Experience with third-party control integration (e.g., Crestron, AMX) and scripting (e.g., LUA)
- Familiarity with AV design tools such as EASE 4.0 is a plus
- Commercial awareness and ability to support complex sales processes
- Fluent in English; proficiency in other Southeast Asian languages is desirable
- Exceptional problem-solving and analytical skills
- Detail-oriented with strong organizational capabilities
- Excellent verbal and written communication skills
- Confident presenter with natural gravitas
- Collaborative team player with the ability to work independently
- Professional demeanor and discretion in handling sensitive information
Certifications (preferred But Not Mandatory)
- AV industry certifications: CTS, CTS-I, CTS-D
- IT networking certifications: CCNA, CCDA
- Q-SYS Level 2, Quantum certification
