Monitor Production Systems - Oversee the health, stability, and performance of production applications using monitoring tools and dashboards.
Incident Management - Respond to, troubleshoot, and resolve application incidents promptly to minimize business impact, while documenting issues and resolutions.
Root Cause Analysis - Investigate recurring problems, identify underlying causes, and implement longterm corrective actions to prevent future incidents.
CrossTeam Collaboration - Partner with development, QA, and operations teams to diagnose and resolve application issues efficiently.
Performance Optimization - Analyze system performance and apply tuning measures to enhance speed, reliability, and overall application efficiency.
Deployment & Release Support - Support deployment activities for new releases, patches, and updates, ensuring smooth rollouts with minimal disruption to production services.
Documentation Management - Maintain clear, comprehensive documentation covering support procedures, incident handling, and system configurations.
User & Stakeholder Support - Provide timely assistance to endusers and stakeholders, addressing queries and resolving applicationrelated issues.
Continuous Improvement - Identify opportunities to streamline processes, automate repetitive tasks, and improve the overall reliability of application support operations.
Technical Expertise
Minimum 5 years of handson experience in application support or development, with strong proficiency in Python, SQL, Unix, Java, AWS, Datadog, CI/CD pipelines, and Git.
