- Ensuring assigned applications are well managed with minimal downtime or disruption to the business users.
- Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications.
- Managing enhancement and change request and ensuring internal processes are followed.
- Managing vendor performance ensuring Service Level Agreement (SLA) are met (where applicable), ensuring investments are monitored and optimized.
- Cultivating strong relationships with key stakeholders, including business leaders, IT teams, and external partners, to foster collaboration and transparency.
- Pro-actively engaging and building strong relationships with internal business stakeholders, external partners and technology solution providers.
- Gathering feedback from users and stakeholders to continuously improve applications and services.
- Evaluating business asks and needs, and translating them into detailed, unambiguous functional and non-functional requirements.
- Partnering with different IT stakeholders across infrastructure, compliance and cyber security to deliver system solutions.
- Identifying and proposing areas for improvement from process or system perspective throughout course of engagement with operations.
- Improving business efficiencies through the introduction of automation and value engineering.
- Supporting projects and activities led by Project team as subject matter expert.
- Challenging entrenched practices and processes and providing viable alternatives that can help the organization become more efficient and effective.
Requirements:
- Bachelor's degree or higher in Information Technology, computer science, or related field.
- Minimum 7 to 15 years experience in IT applications support role preferably with at least five years experience in ERP systems.
- Experience in business requirements gathering and vendor management.
- Strong analytical and creative problem-solving skills.
- Organised and detail oriented with the ability to manage multiple tasks.
- Strong understanding of Information Technology Infrastructure Library (ITIL) process and best practices.
Interested applicants, please Email,
Fabian Ling Tuong Liing
R25129353
Recruit Express Pte Ltd
EA Licence No: 99C4599
We regret that only shortlisted candidates will be contacted.
