Application Support (L2/L3)

Responsibility: -

• Provide L2/L3 application support for Java-based applications used in banking operations.
• Troubleshoot and resolve application issues within agreed SLAs.
• Work closely with business users and technical teams to understand and resolve incidents.
• Perform basic SQL queries to investigate data-related issues.
• Document recurring issues and workarounds in the knowledge base.
• Support application deployment and change activities during scheduled releases.
• Escalate complex issues to senior engineers or development teams

Requirement: -

• Bachelors degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience in Java/Micro Services J2EE application support or development.
• Good understanding of Java, Spring, REST APIs, and web services.
• Good knowledge of relational databases (e.g., Oracle, PostgreSQL).
• Experience with Linux/Unix commands and shell scripting.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills

EA Number: 11C4879