Application Support

Responsibilities

• Ability to provide end-to-end support and engineering solutions within the Banking domain.
• Design, implement, and maintain enterprise-scale on-prem Fabric technology, analytics, and data platforms.
• Analyze, troubleshoot, and debug system, application, security, event, error, access, audit, and debug logs.
• Manage and support Google Cloud Platform (GCP) infrastructure and related services.
• Design and maintain secure network architectures in GCP, including load balancers, VPNs, and hybrid connectivity with on-premises environments.
• Ensure data security and regulatory compliance through proper configuration of IAM roles, service accounts, and access policies.
• Develop, optimize, and support Oracle databases, including SQL, PL/SQL, Oracle Forms, Oracle Reports, and performance tuning activities.
• Execute database migration activities such as DB2 to Oracle and On-Premises to GCP migrations.
• Participate in Agile delivery processes using Jira for backlog grooming, user story management, defect tracking, and testing activities.
• Develop and maintain Unix shell scripts to automate manual processes and reduce operational toil.
• Configure and manage ITRS Geneos monitoring solutions, including Gateway and Sampler administration.
• Create and maintain project documentation, operational procedures, and steering committee presentations.
• Contribute to strategic planning initiatives focused on operational efficiency and long-term platform stability.
• Facilitate smooth transitions to application support teams by ensuring completion of pending activities and issue resolution.
• Develop change management documentation and communication plans for end users.
• Manage Service Requests, Incidents, Problems, Changes, and Stakeholder Relationships in alignment with ITIL practices.
• Drive continual service improvement initiatives and support disaster recovery planning and testing.
• Handle user incident tickets, communicate resolutions effectively, and maintain knowledge base documentation.
• Investigate and resolve escalated incidents in collaboration with technical teams and developers.
• Support high-impact incident resolution, including participation in incident bridge calls.
• Own and manage problem tickets for assigned applications and services.
• Coordinate with relevant teams to ensure timely closure of open problems and service issues.
• Work closely with project managers to introduce new services and ensure operational support readiness.
• Collaborate across support and development teams to address complex production issues.
• Ensure service availability, reliability, and operational excellence across supported applications and platforms.

Skills Requirement

• Bachelors degree in Engineering /computer Science/Information Technology
• Minimum 5+ years of experience in the Banking domain.
• Minimum 5+ years of hands-on experience in On-Prem Fabric technology, enterprise analytics, and data platform design.
• Strong expertise in troubleshooting and analyzing Fabric-related logs, including system, application, security, audit, and debugging logs.
• Minimum 2+ years of hands-on experience with Google Cloud Platform (GCP) technologies.
• Strong knowledge of GCP networking, load balancers, VPNs, hybrid cloud connectivity, IAM, security, and access management.
• Extensive experience in Oracle technologies, including:
• SQL
• PL/SQL
• Oracle Forms
• Oracle Reports
• Performance Tuning
• Hands-on experience in database migration projects, including DB2 to Oracle and On-Premises to Cloud migrations.
• Expertise in Double-Take Cloud setup, replication configuration, and troubleshooting.
• Experience working with Jira or equivalent Agile project management tools.
• Subject Matter Expert (SME) in Unix Shell Scripting and process automation.
• Advanced knowledge of ITRS Geneos monitoring and administration.
• Experience in project documentation, governance reporting, and stakeholder communication.
• Strong understanding of ITIL processes including:
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Experience supporting production applications and mission-critical business services.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Experience working with cross-functional teams in enterprise environments.

Good to Have

• Hand on Ansible, or related infrastructure technologies.
• Exposure to financial services and trading platform support environments.
• Knowledge of Disaster Recovery (DR) planning, testing, and business continuity processes.
• Experience with enterprise monitoring and observability tools.
• Familiarity with hybrid cloud and multi-cloud architectures.
• Experience in DevOps and Infrastructure-as-Code (IaC) practices.