Application Support Engineer

Key Deliverables:

• Provide second-level application support and incident resolution
• Analyze and troubleshoot database issues using SQL
• Administer applications and automate tasks in UNIX/Linux
• Configure and monitor AWS cloud services for application hosting

Role Responsibilities:

• Collaborate with development teams for issue resolution
• Implement ITSM processes for incident and change management
• Document support procedures and train Level 1 teams
• Participate in on-call rotation and handle urgent requests