Company Overview / Employee Value Proposition
Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.
Job Summary
As an Application Tech Support Practitioner, you will serve as the primary interface between clients and applications, driving system quality and reliability through expert issue resolution and proactive performance management.
Responsibilities
- Act as the ongoing interface between clients and applications to ensure seamless communication and service delivery
- Define client issues accurately and design effective resolutions leveraging deep product knowledge
- Develop and implement strategies to enhance system performance and reliability, ensuring continuous operational excellence
- Collaborate with cross-functional teams to identify, analyze, and resolve technical issues promptly
- Monitor system performance metrics and proactively address potential issues to prevent escalation
- Provide training and support to team members and clients to enhance understanding and effective use of system functionalities
- Participate actively in team discussions, contributing solutions to work-related challenges
- Demonstrate expert proficiency in Application Production Support to maintain world-class systems
- Utilize advanced Services Management skills to optimize support processes
- Apply intermediate Customer Support Operations knowledge to improve client service experience
- Employ beginner-level skills in .NET Programming and Microsoft SQL Server Integration Services (SSIS) to support technical troubleshooting and system enhancements
- Use Azure DevOps, ITIL frameworks, and ticket handling tools proficiently to manage incidents and service requests efficiently
Contract till early Nov 2026 with possible for extension.
