Application Support Engineer (SaaS)

About the Company

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking Application Support Engineer (SaaS) , based in Singapore to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.

Job Responsibilities

• Serves customers by addressing their technical issues, inquiries and troubleshooting needs of products, equipment, and services via call and email.
• Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
• Ensure smooth workflow processes and attainment of service level commitment.
• Manages and monitors all installed systems and infrastructure for the organization.
• Escalate critical or priority issues to relevant teams to expedite resolutions.
• Assists in conducting product training and onboarding to use our solution.
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.

Education and Experience Requirements

• Degree in Information Technology, Computer / Telecommunication or related field.
• Bilingual speaking and writing in English and Mandarin to liaise with Mandarin speaking customers and associates in view of business communication.
• Excellent communication skills, both written and verbal to explain technical concepts to non-technical users.
• Problem-solving skills, critically thinking and possess analytical mind.
• Experience in technical support or customer service in a software or IT environment.
• Adept at multitasking and managing priorities in a fast-paced environment.
• Possess self-initiative and able to work independently and collaborative with people at various levels.
• Familiarity with Windows and Linux environment.
• Experience and exposure in VoIP and CSP environment will be an added advantage.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Data Protection Notice and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Consequences of Not Providing Personal Data for Application

Please be noted that should you not consent and provide us with the relevant personal data to fulfil the Purposes of collection, use and disclosure of your personal data by Innovax, it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.

You may refer to our website, for more information.