Overview:
This is an opportunity to directly work in a health services sector as an Application Support Engineer. This role will provide Keep the Lights On (KTLO) support for applications and systems under the C3OM Department
Responsibilities:
- Provide level 2 application support, liaise with level 1 and level 3 support teams within the company and other organizations to resolve incidents and recover service.
- Provide 24/7 primary application maintenance and support.
- Work with level 3 support teams to fulfill service requests and change requests.
- Document and track incidents, service requests, change requests and provide regular progress updates.
- Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
- Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.
- Review and update project documentation and processes.
- Work with procurement team and vendors to procure necessary software and services.
Requirements:
- Must have Degree in Computer Science, Computer Engineering or equivalent.
- At least 4 years experience in application support and operations.
- Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
- Experience in application support and maintenance for mobile applications and web portals.
- Good track record in managing business users and working with other support teams.
- Strong analytical skills and ability to work independently.
- Experience in healthcare industry is an added advantage.
Morgan McKinley Pte Ltd
Cedric Ferreras
EA Licence No: 11C5502
EA Registration No. R1870889
