Application Support Engineer (L2 Support)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Application Support Engineer (L2 Support. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

ROLES AND RESPONSIBILITIES

• As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application.
• Your role will involve ensuring quality by utilizing exceptional communication skills to maintain our world-class systems. You will accurately define client issues and interpret and design resolutions based on your deep product knowledge.
• You are expected to perform independently and become a subject matter expert.
• Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.
• Expert proficiency in Application Production Support is required. Advanced proficiency in Services Management is recommended. Intermediate proficiency in Customer Support Operations, along with beginner proficiency in .NET Programming and Microsoft SQL Server Integration Services (SSIS), is suggested.
• Develop and implement strategies to enhance system performance and reliability.
• Collaborate with cross-functional teams to identify and resolve technical issues.
• Provide training and support to team members and clients on system functionalities.
• Monitor system performance and proactively address potential issues before they escalate.

REQUIREMENTS

Minimum working experience - Understand the ITIL application support process, worked with AzDO previously

Top 3 MUST have skillset - AzDO, ITIL Process, Tickets handling

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.