Application Support Engineer (L2/L3 Support, JBoss, Banking Domain, Control-M, Disaster Recovery)
Application Support Engineer (L2/L3 Support, JBoss, Banking Domain, Control-M, Disaster Recovery)
exasoft pte. ltd.Early Applicant
- Posted a day ago
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Job Description
Responsibilities:
- Provide L2/L3 application and production support for banking and enterprise applications across production and non-production environments, including application maintenance, enhancements, and functional testing.
- Investigate and resolve production incidents through technical troubleshooting, application log analysis, and root cause analysis (RCA) to minimise recurring issues.
- Perform database investigations and data validation using Oracle databases and SQL queries to identify and resolve application-related issues.
- Monitor application performance using AppDynamics and manage scheduled jobs and batch operations through Control-M.
- Support application server maintenance and troubleshooting, including JBoss and WebSphere, along with application changes and defect resolution.
- Assist in disaster recovery (DR) exercises, failover operations, and application restoration activities to maintain business continuity.
- Perform system-level troubleshooting and operational automation using Linux, AIX, UNIX, and Shell Scripting.
- Manage Jira support tickets, prioritise incidents based on severity, coordinate with clients and technical teams, and maintain technical documentation for timely issue resolution.
Requirements:
- 7+ years of overall experience in application and production support, including at least 2 years of hands-on application support experience and 3+ years in the banking domain.
- Hands-on experience with Linux, AIX, and UNIX operating systems, including Shell Scripting for system troubleshooting and operational automation.
- Strong experience in incident and problem management, technical troubleshooting, application log analysis, and root cause analysis (RCA).
- Hands-on experience with Oracle databases, SQL queries, database investigations, and SQL performance tuning.
- Experience with AppDynamics for application performance monitoring and Control-M for job scheduling and batch processing.
- Strong experience in JBoss application server administration and working knowledge of WebSphere for application maintenance and troubleshooting.
- Experience in banking application support, application enhancements, functional testing, disaster recovery (DR), and failover operations.
- Hands-on experience with Jira ticket management, change implementation, SLA management, client coordination, and technical documentation.
More Info
Key Skills
About Company
Skills:
Jms, Sftp, Api, SWIFT FIN, ISO20022 Messages, Project Lead Test management, Github configuration tools, IBM-MQ, ISO20022 Program Enhancements, JIRA Testing tool
Skills:
Unix, Servicenow, PostgreSQL, Datadog, Terraform, Shell scripting, Mft, Oracle, Python, Azure DevOps, AWS, Managed File Transfer, SQL Server, Jenkins, Git, Linux, Ansible, Windows Administration, Splunk, Azure, BMC Helix Control-M, Control-M, CI CD tooling, Control-M Automation API, Jobs-as-Code
Skills:
Unix, Git, Linux, Ansible, PowerShell, Bash, Rest Apis, BMC Control-M, Control-M Automation API, CI/CD pipelines, Chef
Skills:
Control & Automation, Incident Support, Unix Administration, Automation Process Control, Ansible, Automation Design, Authentication, Api, large scale deployments, Computer Science, Agents, Hands-On Experience, Applying Patches, Configuration Solutions, Control Support, Control M Enterprise
Skills:
Python Scripting, Terraform, Linux, Ansible, Powershell Scripting, Unix Administration, BMC Control-M