Functional Support:
- Understand business needs and translate them into technical requirements.
- Analyze and design new enhancements and/or improvements to existing functionalities.
- Perform data mining and testing to ensure enhancements and/or existing functionalities meet business needs.
- Work with project leads, users, and developers to improve processes and functionality.
Technical Support:
- Assist with Java application development and troubleshooting post-implementation.
- Write and optimize SQL queries for reporting and data analysis.
- Support client project leads and users with technical issues and work on improving system performance.
Problem Solving:
- Identify and fix technical issues related to Java/Cobol applications and SQL databases post-implementation.
- Analyze operational problems and suggest improvements.
Teamwork:
- Work closely with both technical teams and business project leads/users to ensure smooth communication.
- Contribute to system improvements and process automation.
Skills and Requirements:
- Experience with Java programming.
- Experience with SQL databases and query writing.
- Willingness to learn Cobol programming.
- Good functional business analysis skills and attention to detail.
- Strong problem-solving skills and attention to detail.
- Strong communication skills to work with both technical and non-technical teams such as client project leads and users.
- A team player who is eager to learn and grow.
- Experience with Enterprise Java-related backend frameworks (e.g., Spring, Hibernate, JPA).
- Experience with frontend UI development, particularly with React and TypeScript.
- Experience with Microsoft Excel VBA and Excel Macros.
Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
- At least 1 year of experience working with Java and SQL.
- Experience in BAU (Business-As-Usual) support.
- At least 1 year of experience in Implementation (SDLC) and Change Request-related activities.
- At least 1 year of experience in Operations/BAU support.
- Experience in technical support or a similar role is a plus.
Top 3 Must-Have Skills:
- Communication skills
- Java
- SQL
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