Application Support Engineer

Application Support Engineer with hands-on experience supporting systems across websites, kiosks, and mobile apps, leveraging Azure cloud services and Adobe Experience Manager, with strong production support, security, and incident management expertise.

Primary focus: Deep troubleshooting and service restoration

•           Perform detailed incident diagnosis and resolution for production issues.

•           Analyze application, AEM, and Azure logs to identify root causes.

•           Troubleshoot Azure services (App Services, Functions, Azure SQL, networking).

•           Support AEM production issues, including publish, dispatcher cache, and content errors.

•           Investigate API, database connectivity, and performance issues.

•           Execute SQL queries or stored procedures for validation and troubleshooting.

•           Recommend preventive actions.

•           Work closely with vendors, development, infrastructure, and security teams.

•           Hands Required Skills & Knowledge-on Azure troubleshooting (networking, connectivity, performance, deployment)

•           AEM operational troubleshooting experience

•           Root cause analysis and incident ownership

•           Understanding of security concepts (certificates, secrets, access control)

•           Familiarity with web applications, APIs, and monitoring tools

•           Understanding of ITIL processes (Incident, Problem, Change)

•           Strong communication and documentation skills