Application Support Engineer - (Global Payments)

Application Support Engineer – Global Payments

Role Overview

We are looking for an Application Support Engineer to provide technical and functional support for global payments and transaction processing platforms, including cross-border payments, FX settlements, SWIFT and domestic clearing schemes.

The successful candidate will be responsible for resolving production issues, managing incidents, performing root-cause analysis and ensuring the stability and reliability of critical payment systems. The role involves close collaboration with technology teams, business users, operations and external service providers.

Key Responsibilities

• Provide 2nd and 3rd-line application support for payment and settlement platforms.
• Investigate and resolve production incidents, system issues and transaction failures.
• Monitor payment processing activities and support cross-border payments, FX settlements and domestic clearing schemes.
• Use SQL and database tools to investigate transaction data and troubleshoot issues.
• Develop and maintain automation scripts using Python, PowerShell or similar tools to improve monitoring and operational efficiency.
• Manage incident, problem and change processes, including root-cause analysis and process improvements.
• Support system integrations, secure file transfers, APIs and payment messaging connectivity.
• Coordinate with vendors and internal teams on system upgrades, maintenance and payment scheme changes.
• Maintain technical documentation and ensure compliance with relevant operational, risk and regulatory requirements.
• Participate in a global support model, including shift or on-call support where required.

Requirements

• Experience in application support within banking, financial services or payments technology.
• Strong knowledge of Windows and Linux/Unix environments, with solid SQL and database troubleshooting skills.
• Understanding of payment systems, SWIFT messaging, cross-border payments, FX settlements and domestic clearing schemes such as SEPA, BACS and CHAPS.
• Experience in production support, incident management and root-cause analysis.
• Familiarity with ITIL practices, including incident, problem and change management.
• Scripting experience in Python, PowerShell or similar languages.
• Strong analytical, troubleshooting and problem-solving skills.
• Good communication and stakeholder management skills, with the ability to work across business and technology teams.
• Ability to work effectively under pressure and support critical production systems.

Advantageous Experience

• Exposure to SWIFT MT/MX, ISO 20022 payment formats, FIX protocols and payment gateways.
• Experience with API integrations, secure file transfer solutions and client onboarding.
• Familiarity with cloud services, messaging platforms and event-driven systems.
• Experience in a regulated financial services environment.