Application Support Engineer

Responsibilities

• Develop end-to-end functional and technical knowledge of in-scope enterprise applications, including business workflows, architecture, databases, integrations and dependencies.
• Act as the primary onsite technical point of contact for business users, application owners and IT stakeholders.
• Coordinate application support activities, incident investigations, root cause analysis, defect resolution and enhancements with offshore delivery teams.
• Gather business requirements and translate them into clear technical tasks for the offshore development and support teams.
• Perform initial technical troubleshooting of .NET applications, SQL databases, APIs and application performance issues.
• Coordinate application testing, UAT, change management, production releases and post-deployment validation.
• Facilitate knowledge transfer, maintain technical documentation and ensure effective onsite–offshore communication.
• Monitor delivery progress, SLA/KPI performance, risks and escalations, providing timely updates to stakeholders.

Requirements

• 8–12+ years of experience in Microsoft application development, application maintenance and production support.
• Strong hands-on knowledge of C#, ASP.NET, .NET Framework, .NET Core/modern .NET, Web APIs and IIS.
• Experience with MS SQL Server, T-SQL, stored procedures, query optimisation and database troubleshooting.
• Proven experience in L2/L3 application support, incident and problem management, root cause analysis and performance troubleshooting.
• Hands-on exposure to Git, Azure DevOps or Jenkins, CI/CD pipelines, and service management tools such as Jira or ServiceNow.
• Good understanding of REST/SOAP APIs, JSON, XML and enterprise application integrations.
• Working knowledge of Microsoft Azure is preferred.
• Experience supporting multiple enterprise applications and understanding complex business workflows.
• Proven experience coordinating with onsite–offshore delivery teams and managing technical discussions, priorities and escalations.
• Strong stakeholder communication, problem-solving and technical documentation skills.