Application Support Engineer (Banking / Payments)

Role Overview

We are looking for a technically strong Application Support Engineer with hands-on experience supporting banking and payment applications.

The successful candidate should have solid working knowledge of Java, Spring Framework, Oracle Database, Oracle WebLogic, .NET and BizTalk, together with practical exposure to payment systems such as FAST-RT, MEPS+ and Cross-Border Payments.

Key Responsibilities

Application & Production Support

• Provide hands-on L2/L3 technical support for business-critical banking and payment applications.
• Troubleshoot and resolve application issues involving Java, Spring Framework, Oracle Database, WebLogic, .NET and BizTalk.
• Investigate application errors, transaction failures, integration issues, database problems and middleware-related incidents.
• Perform detailed troubleshooting using application logs, database queries, system monitoring tools and error messages.
• Conduct root cause analysis and implement permanent fixes to prevent recurring incidents.
• Support payment processing applications, including FAST-RT, MEPS+ and Cross-Border Payments.
• Investigate payment transaction failures, processing delays, rejected transactions and system integration issues.
• Work closely with development, infrastructure and vendor teams to resolve complex technical issues.

Application Maintenance & Enhancements

• Perform hands-on application maintenance, troubleshooting, bug fixes and production support activities.
• Support application deployments, configuration changes, patches and system upgrades.
• Investigate and resolve issues involving APIs, interfaces and application integrations.
• Participate in application testing, production validation and post-deployment troubleshooting.
• Identify recurring application issues and recommend technical improvements.
• Support disaster recovery and business continuity exercises.
• Maintain technical documentation, troubleshooting guides and operational procedures.

Requirements

Essential Technical Experience

• Diploma or Degree in Information Technology, Computer Science, Engineering or a related discipline.
• 3–5 years of hands-on application development and/or L2/L3 production support experience, preferably within banking or financial services.
• Strong practical knowledge of enterprise applications developed using Java and Spring Framework.
• Hands-on experience troubleshooting Oracle Database and Oracle WebLogic application environments.
• Working knowledge of .NET and BizTalk, particularly in application integration and production support.
• Ability to investigate application errors, analyse logs, troubleshoot database queries and identify root causes.
• Experience supporting applications running on Linux and Windows environments.
• Understanding of APIs, middleware, system interfaces and microservices architecture.

Banking & Payment Systems Knowledge

• Practical experience supporting banking payment applications, preferably FAST-RT, MEPS+ or Cross-Border Payments.
• Good understanding of payment transaction processing, message flows, system interfaces and transaction lifecycles.
• Ability to investigate payment processing errors, transaction failures and integration issues.
• Knowledge of ISO 20022 payment messaging standards.
• Experience working in a banking production environment with strict system availability and incident resolution requirements.

Additional Skills

• Familiarity with DevOps and CI/CD practices.
• Experience with ITIL Incident and Problem Management processes.
• Knowledge of JUnit, PMD and SonarQube would be advantageous.
• Strong analytical, technical troubleshooting and problem-solving skills.
• Good communication skills and ability to work with technical teams and business stakeholders.

Please send your detailed resume in MS Word format to [Confidential Information] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability