Application Support Engineer

Job Responsibilities

• Provide L2/L3 application support for enterprise applications deployed across Linux/Unix and cloud environments.
• Troubleshoot application, system, middleware, and infrastructure issues across RHEL/Linux and Solaris platforms.
• Develop and maintain Unix/Linux shell scripts for application monitoring, automation, deployment, and operational support.
• Automate operational processes using Red Hat Ansible, including configuration management, application deployment, and environment provisioning.
• Manage and support AWS ECS and EC2 environments, including application deployment, service health monitoring, incident troubleshooting, and performance analysis.
• Support applications deployed on Red Hat OpenShift, including containerized workloads, pods, deployments, routes, services, and resource troubleshooting.
• Perform application monitoring, log analysis, root-cause analysis, incident resolution, and preventive maintenance.
• Collaborate with development, infrastructure, DevOps, and cloud teams to troubleshoot production issues and implement permanent fixes.
• Support CI/CD, application release, configuration, and deployment activities across development, testing, and production environments.
• Monitor system and application performance and identify potential availability, capacity, and reliability issues.
• Prepare technical documentation, operational procedures, incident reports, and knowledge-base articles.

Technical Skills / Requirements:

• Hands-on experience with Linux/RHEL and/or Solaris operating systems.

• Strong knowledge of Unix/Linux shell scripting and command-line utilities.

• Practical experience with Red Hat Ansible for automation and configuration management.

• Hands-on experience with AWS ECS and EC2 and cloud-based application support.

• Experience supporting Red Hat OpenShift / Kubernetes-based container platforms.

• Knowledge of application monitoring, troubleshooting, log analysis, incident management, and root-cause analysis.

• Understanding of cloud infrastructure, containers, networking, deployment, and application lifecycle management.

• Experience with CI/CD and DevOps practices is preferred.

• Banking/financial services domain experience is an advantage, particularly in blockchain, digital assets, digital asset trading, custody platforms, and trading applications/UI.