APPLICATION SUPPORT ANALYST

Key Responsibilities

• Incident & Problem Management: Monitor production systems proactively, manage and triage L2/L3 incidents, coordinate resolution efforts, and adhere to strict Service Level Agreements (SLAs).
• Root Cause Analysis (RCA): Lead formal and informal post-event problem reviews, identify systemic issues, and implement preventive measures to avoid recurrence.
• System Monitoring & Health Checks: Proactively manage production services by tracking availability, latency, throughput, user journeys, and infrastructure health metrics using enterprise monitoring tools.
• Automation & SRE Mindset: Drive continuous improvement by automating routine operational tasks, removing toil, optimizing performance tuning, and implementing scripting/tools to increase efficiency.
• Release & Deployment Support: Support application deployments, release activities, configuration updates, and post-deployment validation across various environments.
• Compliance & Governance: Ensure complete alignment with banking security policies, audit regulations, Business Continuity Planning(BCP), and Disaster Recovery (DR) requirements.
• Documentation: Maintain and update technical documentation, standard operating procedures (SOPs), operational runbooks, and knowledge-base articles.

Requirements:

• Minimum 5+ years of professional IT experience, focusing heavily on application production support, operations, or Site Reliability Engineering (SRE) within banking/financial domains.
• Strong proficiency inUnix/Linux operating systems and shell scripting.
• Solid database experience with SQL (Oracle, MySQL, or MariaDB).
• Familiarity with middleware, enterprise messaging (e.g., MQ), and API integrations.
• Exposure to containerization and orchestration platforms (e.g., Docker, Kubernetes, OpenShift) and CI/CD deployment pipelines.
• Sound understanding of ITIL processes