Application Support Analyst

Job Description

We are looking for an Application Support Analyst to join our team and ensure the smooth operation of business systems. You will play a key part in maintaining system stability, supporting business users, and resolving application-related issues in a timely and efficient manner.

Why You'll Love Working Here

• Up to $5,500 (Basic)
• Cross-Team Collaboration
• Exposure to system architecture, incident management best practices, and application

Key Responsibilities

• Provide day-to-day support for live applications and systems, ensuring operational stability and service continuity
• Manage incidents from identification through resolution, including root cause analysis and tracking
• Track and follow up on system defects, coordinating with internal teams and external vendors to ensure timely fixes
• Ensure adherence to incident management best practices and contribute to maintaining high service quality
• Identify recurring issues and recommend improvements or preventive measures to enhance system reliability

Requirements

• Prior experience in application support, IT operations, or a related role
• Basic to intermediate SQL skills for querying and troubleshooting data-related issues

• Familiarity with common interfacing challenges (e.g., APIs, batch jobs, integration points)

• Strong understanding of incident management and service request processes
  
  

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elias Yeo HongJie, Outsourcing Team
ScienTec Consulting Pte Ltd - 11C5781