Application Support Analyst (RPA focused)

We are seeking an Application Support Analyst with a strong focus on Robotic Process Automation (RPA),application support, and intelligent automation to ensure the reliability, scalability, and performance of our critical applications. This role works closely with human and artificial intelligence RPA and full stack developers to bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications and RPA bots, diagnose and resolve complex issues.

• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.

• Perform and coordinate of testing and deployment of changes to the systems

• Creation and maintenance of customised scripts to generate reports for customers

• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.

• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop RPA workflows and automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with AI agents, development, infrastructure and security teams within the departments and vendors to improve system architecture.

• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in RPA or application support roles in financial institutions.

• Hands-on experience supporting RPA platforms (e.g. UiPath, Automation Anywhere, Blue Prism, or equivalent) is highly desirable.

• Understanding of financial products and knowledge in back-office for securities and/or derivative business would be beneficial

• Strong troubleshooting skills in distributed systems

• Hands-on experience with:

  • Scripting (Powershell, Windows batch, Python, Bash) for automation.

  • Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access

• Understanding of security best practices in application reliability.

• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors

• Diploma / Degree in Computer Science / Information Technology or equivalent

• Certifications like ITIL will be beneficial.

• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.