Application Support Analyst ( L2 / L3)

We are looking for an Application Support Analyst to join one of our clients here in Singapore, and your role is as below :

Key Responsibilities

• Incident Support: Assist the Application Production Support (L2) team with RCA and workaround/interim/permanent solutions for production issues.
• Troubleshooting: Work with Business Analysts, Technical Support, and Development teams on RCA and fix proposals.
• Problem & Change Management: Prioritize problem tickets with Product Owners and regional stakeholders; manage release scoping and complex production data fixes following Change Management processes.
• Continuous Improvement: Analyze incident/service request patterns, implement permanent solutions, automate repetitive tasks, and communicate known issues/interim solutions.
• Application Stability: Monitor application performance with the L2 team and identify optimization/improvement opportunities.
• Go-Live Support: Support releases, production user sanity testing/sign-off, conversion/migration, and post-go-live monitoring.
• Compliance: Ensure adherence to Bank policies, standards, and practices.

Technical & Behavioral Competencies

• Strong functional & business analysis skills; ability to bridge Business/Operations and IT.
• Experience in Supply Chain/Trade Finance/Electronic Invoicing preferred.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
• Experience with functional solutions design for web applications and microservices, integrations, APIs, REST, and high-volume, low-latency, high-availability applications.
• Application Design and development exposure is a plus.
• Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
• Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.
• Production support, incident analysis, RCA, and issue-fix documentation experience.