Application Support Analyst

Job Summary:

Role: Application Support Analyst

Start: ASAP

Duration: 12 Months

Location: Singapore

We are looking for an experienced L3 Application Support Engineer to support and maintain the GMI (FIS) application for a leading Investment Bank. The role involves handling advanced technical issues, ensuring application stability, and providing user support.

Requirements:

- Strong hands-on experience with AS/400 (IBM i / iSeries).

- 6+ years of experience in application support or technical support (L3).

- Experience handling production incidents and system troubleshooting.

Roles and Responsibilities:

- Provide L3 (Level 3) support for the GMI (FIS) application.

- Troubleshoot and resolve complex production issues on AS/400 systems.

- Monitor system performance and ensure high availability of the GMI platform.

- Work closely with business users and operations teams to support daily activities.

- Coordinate with vendors (FIS) when required for issue resolution.

- Participate in change management, upgrades, and patch implementations.

- Ensure compliance with IT controls, security, and operational procedures.

Please send your application highlighting:

- Your relevant experience

- Current/expected salary

- Availability information

- A latest MS-WORD Resume

..We regret that only short-listed applicants will be contacted...

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