Application Support Analyst

Mandatory Skills:

Infrastructure Support, Product (Application) support (Java .Net or Python)

DB Oracle or SQL

Preferred Skills:

AWS, Applications Support and Enhancement, Service Level Management

Brief Job Description:

Primary Purpose

1. To provide helpdesk support for the project

2. To perform infrastructure and application technical duties

3. To provide project admin support to project team

Responsibilities:

1) To provide helpdesk support and application testing service for the project:

- manage the project mailbox

- response/provide advice to users for incident/SR/CR raised by performing business analysis of application functionality (without source codes)

- ensure all incident/SR/CR are tracked and closed within SLA

- liaise with subcontractor (via JIRA) to ensure issue is resolved

- testing of bug fixes in test environment

- compile daily/weekly/monthly statistics for reporting

2) To perform infrastructure/application technical duties

- AWS, network or application troubleshooting

- Deployment of applications (about 1-2 times a month from 5pm - 9pm)

3) Provide project admin support such as

- Compilation of monthly progress report

- Facilitate the compilation of Weekly Log Review/Account Review

- Asset clearance & tracking

- Personnel security clearance administration

- Project team onboarding / offboarding activities

- Documentation updates

. Educational Qualification: Diploma

. Years of IT Experience: 1-2 years

. Work Experience: 1-2 years

. Must Have Skill: Oracle DB, system support, Java,SDLC knowledge

. Prefer Skill: AWS, Outgoing personality, good communication and analytical skill are essential

. Working Location: Customer site

Work Location: Bukit Merah