About Us
Adecco Group, headquartered in Zurich and a Fortune 500 company, is a global leader in HR solutions. Founded in 1996, we offer services like temporary staffing, permanent placement, and recruitment process outsourcing across over 60 countries. Adecco combines global reach with local expertise, using technology to enhance its HR ecosystem. The company is committed to corporate social responsibility, focusing on diversity, sustainability, and community development, and supports various industries, including IT, finance, healthcare, and manufacturing.
Role Summary
- Own the full lifecycle of business-critical applications: Application support and enhancement (L2 and L3)
- Act as the key systems authority and subject matter expert for assigned business solutions
- Guarantee all work is compliant with internal and external audit requirements and complies with financial legislative requirements (e.g. statutory, reporting, tax etc)
- Work closely with the Solution Architects, Infrastructure Architects and other technical team leads to ensure any proposed solutions fully integrate with existing and developing architectural patterns.
- Produce clear technical and functional documentation
- Monitor technical activity for assigned business solutions, highlighting major issues and formulating solutions.
- Where necessary, work with project managers to ensure designs and technical deliverables meet project objectives.
Key Responsibilities
Development & Engineering
- Design, build, test, and maintain web and desktop applications
- Apply OOP and design patterns adhere to coding standards and SDLC best practices.
- Perform code reviews and contribute to continuous improvement.
Application Support & Operations (L2/L3)
- Own incident, problem, and service requests for responsible solutions troubleshoot and resolve defects.
- Monitor stability, performance, and availability drive MTTR reduction and root-cause remediation.
- Coordinate with Production/Operations for deployments and after-hours releases as needed.
Architecture, Security & Compliance
- Align designs with Solution and Infrastructure Architecture patterns seek formal validations when required.
- Ensure compliance with internal/external audit, security, and regulatory requirements.
Documentation & Knowledge
- Create and maintain high-quality functional, non-functional, and technical design documents.
- Author user guides, support runbooks, and knowledge articles to enable self-service and faster resolution.
Stakeholder & Vendor Management
- Collaborate with Business, PMs, Architecture, Security, and external partners.
Key Requirements
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- ITIL v3 (or later) certification (Preferred)
- 4-6+ years combined experience across application development and application support (Level 2/3).
- Hands-on troubleshooting of enterprise applications and integrations.
- Exposure to solution design or application architecture.
- Prior experience in supporting a Middle office program (preferred)
- Prior experience in the Staffing/ Recruitment industry (preferred)
- Technical Knowledge in Cold Fusion (Preferred), Javascript, HTML, asp / asp.net / vb/c#.net, Familiar with 2.0 / 2.5 framework, MS SQL
- Strong analytical and problem-solving abilities.
- Clear communication with technical and non-technical stakeholders.
- Ability to work independently and collaboratively in cross-functional teams.
