Application Maintenance & Management Lead(Dynamics365) - 12 Months Contract - up to SGD15k

Morgan McKinley is hiring for a highly motivated and experienced Application Maintenance & Management Lead to oversee the Application Maintenance and Support (AMS) operations for multiple CRM projects in the banking domain, built on Microsoft Dynamics 365.

This role requires strong expertise in Microsoft Dynamics CRM, a deep understanding of banking business processes, and a proven track record of leading cross-functional onshore/offshore support teams

Job Responsibilities:

• Manage daily operations for multiple Dynamics CRM applications, ensuring timely incident resolution and system stability.
• Act as the primary liaison for stakeholders, providing regular updates and performance reports.
• Lead support teams (onsite/offshore) and coordinate with third-party vendors.
• Identify areas for process improvement, automation, and system enhancements.
• Oversee minor changes, optimizations, and documentation to ensure best practices and governance.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Over 7 years of IT experience, with at least 3 years in a leadership role within Application Maintenance & Management.
• Hands-on expertise in Microsoft Dynamics 365 CRM (Customer Engagement), including Sales and Customer Service modules.
• Prior experience in the banking or financial services industry is essential.
• Solid knowledge of ITIL frameworks and AMS best practices.
• Demonstrated success in supporting integrations with core banking systems, third-party applications, and data services.
• Strong stakeholder management, excellent communication skills, and proven team leadership.

Interested candidates may apply through the application system or send it to . Shortlisted candidates will be notified.

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