Application Engineer

Crestron is the world's leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work. Offering integrated solutions to control lighting, audio, and video. Crestron streamlines technology, improving the quality of life for people in commercial and residential spaces. Crestron's leadership stems from its dedicated people who are committed to providing the best products, programs, and services in the industry. This culmination of loyalty, devotion and innovation is what our dealers refer to as The Crestron Experience.

Role Purpose

Crestron is currently undergoing rapid expansion, investing in resources, and generating new prospects. Consequently, we have an exciting opening for a Crestron Technical Support Specialist to assist our expanding Singapore Region.

We seek a skilled and self-driven professional to collaborate with our partners and clients in addressing and resolving any technical difficulties that may arise with Crestron's on-site solutions.

This position will be in Singapore, reporting to the Manager, Technical Services – SEA, and may necessitate domestic and occasional Southeast Asia regional travel as needed.

Responsibilities

• Manage Technical Support cases, offering phone or remote help and on-site assistance to Crestron's dealers and clients.
• Sustain an expert-level understanding of product features and applications.
• Determine solutions for technical support scenarios, product selection, and system design for system applications.
• Support customers by supplying technical information and assistance for our products and technologies.
• Maintain high-quality professional communication with dealers and customers while resolving their technical issues.
• Conduct technical training sessions for dealers and selected accounts.
• Engage in marketing events, such as trade shows and conferences, to ensure accurate representation of Crestron's message.

Required Competencies

• Possess a bachelor's degree or Diploma in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology, or Computer Programming, or actively enrolled in a BS program.
• 3-5 years of experience in A/V Integration, Help Desk, or Technical Support.
• Comprehensive knowledge of Ethernet networking technologies. CCNA or a similar networking certification is highly advantageous.
• A self-motivated individual with proven ability to learn new software and hardware technologies quickly and apply them effectively in support of high-profile, real-world projects.
• Demonstrated experience with several of the following: C#, Microsoft PowerShell, BacNET/IP, and SIP/VOIP. Preferred.
• Familiarity with Crestron's proprietary software development tools, including SIMPL Windows,
• SIMPL+, SIMPL#, D3Pro, and Crestron Studio. Preferred
• Capable of prioritizing and confidently delivering in a fast-paced setting.
• Attention to detail and a strong sense of organization.
• Self-driven with the ability to work both independently and as part of a team.
• Outstanding communication skills, both written and verbal.
• Proficiency in Microsoft Office.