Application Development Manager

ridik technology services pte. ltd.

Singapore, Paya Lebar

Fresher

SGD 15,000 - 17,000 per month

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Posted 13 hours ago
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Job Description

. Overseeing overall IT function.

. Developed an IT strategy and roadmap to facilitate the use of digital technologies within the organization to enable the smooth launch of business in all countries.

. Implemented POS, ERP, Mobile App with Loyalty CRM, Mobile ordering within 6 months, including selection of the tool, internal approvals on business case, finalization of vendor, and project implementation as per business expectations.

. Further implementations include Power BI Analytics, Kiosk ordering, third-party delivery integration with Grab, Food panda and Deliveroo.

. Responsible for 30% Loyal customer base with 120k Mobile App downloads.

. Overall, digital business contributes more than 60%

. Deployed end-to-end AI automation for customer service, achieving 80% reduction in support costs and enhanced review scores.